Last Updated: 4th September 2023
At Tax Rebate Solutions Ltd, we are dedicated to providing you with efficient and effective service. Our commitment to your satisfaction is at the core of everything we do. However, we understand that sometimes issues may arise, and your feedback is important to us.
How to Raise a Complaint
Should you have any cause for complaint in relation to any aspect of our service, we encourage you to contact our Legal & Compliance Officer, Sunita Jethani. We take your concerns seriously and promise to address them promptly and diligently.
Contact Information for Our Compliance Officer:
Our Commitment to Resolving Complaints
Upon receiving your complaint, our Compliance Officer will initiate a thorough review. We commit to:
Careful Consideration: We will carefully assess your complaint to understand its nature and the specific issues raised.
Prompt Action: We will take immediate steps to address your concerns and work towards a swift resolution.
Communication: Throughout the process, we will keep you informed of the progress and expected timelines for resolution.
Fair Treatment: We will treat your complaint impartially, with respect, and with the utmost confidentiality.
While we aim to resolve all complaints to your satisfaction, if you are still not content with the outcome of our investigation or our response, you have the option to escalate your complaint to the Institute of Chartered Accountants in England and Wales (ICAEW). The ICAEW provides an independent avenue for addressing concerns.
ICAEW Contact Information for Complaints:
We sincerely hope that you will not need to utilize this external channel and that we can resolve any issues directly. However, your satisfaction is our top priority, and we are committed to ensuring that your concerns are addressed appropriately.
If you have any questions or require further assistance, please do not hesitate to contact us. Your feedback helps us continually improve our services.